Example of Conveyancing Client Care Letter

Dear

Re: [address]

Thank you for your instructions to act on your behalf in your sale/purchase/re-mortgage of the property at [address] which is a leasehold/freehold property. [Please telephone to advise of your current mortgagees and your mortgage account number so that we may obtain the Deeds.]

Our approximate charges for the work is as follows:

Costs [£  ] plus VAT

In addition the following are the disbursements payable and payments to others in the matter:

Local Search fee - £;

Drainage fees - £;

H M Land Registry fees: £;

Environmental Search (optional) £:

Indemnity Fund Contribution: £

Telegraphic Transfer Charges (if appropriate): £

Petty Incidentals: £

I trust this letter sets out our charges and disbursements and if you have any queries please contact our Mr Marine to discuss.

Please note that I am the Principal of this firm and I am responsible for your matter. I am assisted by a trainee solicitor. My secretary, Helena, may also be able to assist if you are not able to speak to me or my trainee solicitor.

As Principal of the firm I am also responsible for dealing with client complaints. Please do not hesitate to raise any difficulties with me.

If there is any aspect of our service you are unhappy with, I will either meet with you to discuss the difficulties or your complaint or write to you offering an explanation and try to resolve the difficulty. If you do make a complaint, I will write to you with details of our clients complaint procedure.

I also confirm that we reserve the right to charge an abortive charge on your transaction of not more than £[  ] (residential conveyancing)/£[  ] (light commercial)/£ [  ] (heavy commercial). I also confirm that your continued instruction to us will be deemed to be an acceptance of the terms as set out in this letter.

With best wishes

Yours sincerely

SAUL MARINE